NO SHOW POLICY

We understand that unexpected circumstances may arise; however, we value your commitment to your scheduled tutoring sessions. In the event of a no-show, defined as failure to attend a scheduled session without prior notice, the following policy will be applied:

1. First Occurrence: If you fail to attend a scheduled session without prior notice, you will receive a courtesy reminder of our policy.

2. Second Occurrence: Upon a second instance of a no-show, you will be charged the full fee for the missed session.

3. Subsequent Occurrences: Any further instances of no-shows may result in termination of tutoring services without refund.

We appreciate your understanding and cooperation in respecting our time and commitment to your academic success.

CANCELLATION POLICY

We understand that unforeseen circumstances may require the rescheduling or cancellation of tutoring sessions.

To ensure efficient scheduling and to respect the time of both tutors and students, the following policy applies to cancellations:

1. Notice Period: To cancel or reschedule a tutoring session, we require a minimum notice of 24 hours before the scheduled start time.

2. Cancellation Fee: If a session is canceled with less than 24 hours notice, a cancellation fee equivalent to 50% of the session fee will be charged.

3. Rescheduling: Sessions can be rescheduled without incurring a cancellation fee if done with at least 24 hours notice, subject to tutor availability.

4. Emergency Situations: In cases of genuine emergencies, such as sudden illness or family emergencies, we may waive the cancellation fee at our discretion.

Thank you for your cooperation in adhering to our cancellation policy, which helps us maintain the quality and efficiency of our tutoring services.

LATE POLICY

If you arrive after your appointment time, we will work for the the whole time we can and you will be billed for the entire session.

INCLEMENT WEATHER

In the event of inclement weather (snow, sleet, hail, tornado, etc), I will notify the student if a session needs to be rescheduled. An online Zoom session may also be used as an alternative in lieu of cancellation. In the event of a weather threat, the cancellation policy does not apply but no refunds will be offered. If a session is canceled due to inclement weather, I will work with you to reschedule the appointment.